FREE US SHIPPING ON ORDERS OF $35 AND MORE
SHIPPING AND RETURNS

We offer free shipping and free returns. Find out all the details right here

Shipping

Do you offer free shipping?
We sure do! Our Economy Shipping within the United States is free on all retail orders of $35 or more. Discounts and Aroma Drop redemptions do not count towards order totals. Flower VIP members of our Aroma Drops program always receive free Expedited Shipping in the United States. Learn more about our AromaDrops reward program!
Do you offer other shipping methods?
Yes! We also offer Expedited, Two Day and Next Day services on US orders for people who just can’t wait. Shipping times and costs are available at checkout.
How soon will my order ship?
Orders are processed and dispatched from our workshop during regular business hours (Monday through Friday excluding major US holidays). For Expedited, Two Day and Next Day services, we promise to dispatch your shipment the day you order, if ordered before 2pm ET on a working day. If ordered after 2pm ET we guarantee to process your order the next working day (and sometimes we can get it done same day!).
Do I qualify for free international shipping?
We currently offer free international shipping to 16 countries. Qualifying countries are: Canada, Belgium, Croatia, Denmark, Estonia, France, Gibraltar, Hong Kong, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Singapore, and Sweden. For shipments to Canada, France, Hong Kong, and Singapore the order thresholds to qualify for free shipping are: free Economy Shipping for orders over $125 and free Expedited Shipping for orders over $250. For shipments to the remaining 12 countries the order thresholds to qualify for free shipping are: free Economy Shipping for orders over $175 and free Expedited Shipping for orders over $350. Discounts and Aroma Drop redemptions do not count towards order totals. In a limited number of cases, Economy Shipping may not be available due to an especially heavy order.
If my country is not listed for free international shipping, can I still place an order?
Of course! For orders or countries that do not currently qualify for free shipping Economy and/or Expedited, shipping will be quoted during checkout.
Will I be charged customs fees, duty or other taxes for international shipments?
Yes, this is likely! Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient (i.e. you!) before the package can be delivered or collected. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.
Is COVID affecting your shipping times?
Unfortunately yes, but it is only for some international shipments. Due to the unique challenges COVID-19 is presenting, our international economy shipping option may experience additional transit delays to some countries.

Returns

Do you offer free shipping?
We sure do! Our Economy Shipping within the United States is free on all retail orders of $35 or more. Discounts and Aroma Drop redemptions do not count towards order totals. Flower VIP members of our Aroma Drops program always receive free Expedited Shipping in the United States. Learn more about our AromaDrops reward program!
Do you offer other shipping methods?
Yes! We also offer Expedited, Two Day and Next Day services on US orders for people who just can’t wait. Shipping times and costs are available at checkout.
How soon will my order ship?
Orders are processed and dispatched from our workshop during regular business hours (Monday through Friday excluding major US holidays). For Expedited, Two Day and Next Day services, we promise to dispatch your shipment the day you order, if ordered before 2pm ET on a working day. If ordered after 2pm ET we guarantee to process your order the next working day (and sometimes we can get it done same day!).
Do I qualify for free international shipping?
We currently offer free international shipping to 16 countries. Qualifying countries are: Canada, Belgium, Croatia, Denmark, Estonia, France, Gibraltar, Hong Kong, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Singapore, and Sweden. For shipments to Canada, France, Hong Kong, and Singapore the order thresholds to qualify for free shipping are: free Economy Shipping for orders over $125 and free Expedited Shipping for orders over $250. For shipments to the remaining 12 countries the order thresholds to qualify for free shipping are: free Economy Shipping for orders over $175 and free Expedited Shipping for orders over $350. Discounts and Aroma Drop redemptions do not count towards order totals. In a limited number of cases, Economy Shipping may not be available due to an especially heavy order.
If my country is not listed for free international shipping, can I still place an order?
Of course! For orders or countries that do not currently qualify for free shipping Economy and/or Expedited, shipping will be quoted during checkout.
Will I be charged customs fees, duty or other taxes for international shipments?
Yes, this is likely! Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient (i.e. you!) before the package can be delivered or collected. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.
Is COVID affecting your shipping times?
Unfortunately yes, but it is only for some international shipments. Due to the unique challenges COVID-19 is presenting, our international economy shipping option may experience additional transit delays to some countries.

© 2021 Kobi Vietnam. All rights reserved.